Lisa Mildon

I'm a geeky author and editor who loves writing about any topic or genre, including technical and business writing. I strive to be a true multipotentialite and a perpetual student. My background includes being a highly experienced IT professional in cyber-security, web design (WordPress), and endpoint support.

Technical Processes and Procedures

Technical • 21st August 2018

Technology Purchasing Procedure for Campus

Procedure for purchasing hardware and software for the university.

Technical • 21st August 2018

Desktop Endpoint Management Manual v. 1.3

Manual for desktop technicians on daily processes and procedures.

Technical • 3rd January 2018

Full-Incident Handling

Security incident handling procedure.

Technical • 3rd January 2018

high level incident view

Visio diagram on initial flowchart for security incident handling.

Technical • 3rd January 2018

Tripwire

Diagram on processing Tripwire reports and alerts for engineers and technicians.

Technical Education

Lifewire • 27th June 2019

How to Draw Attention to Your Facebook Cover Photos

The cover photo isn’t the best place for large amounts of text either. You want your cover photo to pull in viewers with visually appealing images. Too much text will most likely result in your potential audience ignore your page if it has a wall of text. If you have more you want to say, use the Intro to go into some detail. Consider your cover photo an attention getter, not the heart of your message.

Technical • 21st August 2018

Acrobat pro scanning

How to scan from Adobe Professional and a Dell B3465dnf AIO.

Technical • 21st August 2018

Desktop Endpoint Management Manual v. 1.3

Manual for desktop technicians on daily processes and procedures.

Technical • 3rd January 2018

epo_alert

Technical instructions on how to handle ePO security alerts.

End-user Education

Technical • 21st August 2018

First Time Log Into Zero Clients

Instructions for end-users on how to setup their login for the first time.

Technical • 21st August 2018

How to Find Your Mac Name

Instructions for finding the Mac's computer name for personalization and security.

Technical • 3rd January 2018

Thin Client Basics

End-user Powerpoint presentation on introducing thin clients.